Black-box decisions
An agent escalates a ticket. A manager approves a workflow. Nobody can trace who decided what, at what cost, with what result.
GLASSITY — EARLY ACCESS
Every operational decision — taken by a human or an agent — becomes a ledger line: cost, outcome, procedure, position, timestamp, audit trail. In real time.
Join the waiting listCompanies are agentizing operations faster than they can account for them. Three problems show up in every conversation we have.
An agent escalates a ticket. A manager approves a workflow. Nobody can trace who decided what, at what cost, with what result.
AI cost hides across the LLM bill, salaries, and tool budgets. Nothing attributes it to the business activity that caused it.
Each department runs the same procedure differently. Execution got faster; the record of how work happens got weaker.
A gateway captures each decision at the point of execution: who, what, when, rationale.
Consumption becomes FOCUS-standardized invoice lines, mapped to the cost centers you already use.
The outcomes you already track — resolution time, error rate, prevented churn — link back to the decision that produced them.
Decisions that repeat and work become your procedure library, generated from real executions instead of design workshops.
A real-time dashboard: decisions by position, spend per decision, cost-center burn. Auditable, as it happens.
Where we are: the instrumentation, procedure library, and dashboard layers are built. We are hardening cost attribution now, and running buyer research before building anything else.
FinOps tools see cloud spend. BI sees the past. RPA automates without measuring. Glassity is where the three converge: cost, outcome, and procedure on a single line — built for operations where humans and agents work side by side.
We sit inside the FOCUS standard working group. Our invoice lines are compliant the day the AI tokenomics columns ship.
Your IAM owns access — Active Directory, Okta, ERP roles. Glassity owns the record: what was done, who did it, where it failed. We measure decisions and procedures, not people.
We are opening Glassity to a small group of design partners first. Leave your work email and we will get in touch as access opens.
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